Please describe how and when you are conducting your return to your offices and other physical locations.
As of mid-June we have been able to return to normal operating hours at all of our branches on O‘ahu, Maui and the Island of Hawai‘i, with recommended safety protocols in place. This includes protective face masks, social distancing markers and plastic barriers at teller stations, as well as enhanced sanitizing measures. Some of our staff are able to temporarily work from home, which we are continuing for the time being so we can best meet CDC guidelines for social distancing in the workplace.
After your transition period ends, how do you think your “new normal” will be different from your old normal?
Like many other businesses, we had to quickly pivot to fewer in-person meetings and more video conferencing, both internally and with customers. We will continue to see an emphasis on electronic forms of communication in our daily operations.