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The Value Prop Episode 17: Digitalising Insurance – what it takes to be an award winning leader during a pandemic – with QBE Lei Yu

Episode Description: We are joined in this episode by Lei Yu CEO North Asia and Regional Head of Distribution, Asia at QBE Asia Pacific.

Lei Yiu is an award winning leader in her respected field of general insurance. In 2021 Lei was awarded Insurance Business Asia Elite Woman of the Year. Yu is a big advocate of digitisation and leveraging technology to create a better claims experience and helping customers get back on their feet as quickly as possible. Lei also seeks to foster relationships through partnerships in tackling the net zero economy targets with more regular engagement and accelerated digitally enabled solutions.

QBE Insurance Group Limited is a general insurance and reinsurance company listed on the Australian Securities Exchange and headquartered in Sydney. The company employs more than 11,700 people in over 27 countries. Across its operations, QBE offers commercial, personal and specialty products and risk management products.


Content we talk about in this episode:

00-06 Mins –  Lei provides some insights into what attracted her to join the insurance sector and her career journey to date. She shares some of her leadership style, her principles and the latest skills and techniques she uses to engage the Gen Z’s within the organisation and with external stakeholders.

07-10 Mins – Lei shares some of the challenges, lessons learned and success stories for QBE by looking back over the past 2.5 years of the pandemic in Hong Kong and the APAC region.

11-13 Mins – Lei shares some of QBE latest award winning digitally enabled products and services that have come to market despite covid.

14-16 Mins – What does it mean to be a purpose led organisation with a clear vision these days? Lei speaks about QBE at the Group level and its latest initiatives and efforts.

17-21 Mins – We asked Lei to share her personal thoughts on the general insurance industry outlook for this full year 2022 and looking ahead to 2023.

21-26 Mins – We asked is the industry as a whole doing enough to address the gender gap at the executive level within the insurance sector, is there sufficient support and what efforts is QBE taking?

27-31 Mins  – Lei is put on the spot to share her recommendations to insurance policy makers within the industry, if she had that opportunity to sit down with them for the Asian region.

34 -36 Mins – Lei saves her most compelling case for the Value Proposition of QBE versus its competitors in the same space when we conclude with our usual question of all our guests.

37 Mins – Thank you and goodbyes


Here are the live links to other podcast channels people can listen to it over.



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